This Is What It's All About

As a business owner, I strive every day to meet and exceed the needs and expectations of my clients. In this business, we actually have two different, but symbiotic sets of clients: our listing advertisers (aka: sellers), and the buyers of the products and services we merchandise. Because of the nature of the internet, and especially with eBay, our business has slowly started taking on an international presence. Up to this point, we have received only a few international requests for information pertaining to shipping charges to ship what ever the item of interest was at the time. But now, we here at Black Cat Enterprises have just completed our first international shipment. This shipment went to our "Neighbor to the North", in Ontario, Canada. We were stretched to learn about weight and size restrictions, as well as the paperwork that is needed to send items. We have only scratched the surface here, but hopefully we will be getting more and more business internationally, so we will "learn as we go".
Now the best part, was our customer. She was so happy with our service, that she has given us some great feedback: both in the eBay feedback section, as well as via e-mail. Some of her comments are:

4/18/06

"You've been just excellent at communicating and resourcing. Hope your client knows how hard you've worked for this commission. Thanks Kimberley Feel free to use this statement...."


4/19/06

"Your feedback is already posted. Sorry, but eBay doesn't allow us many characters as they allow sellers. rewrote it 5x to get what I thought was best effect. when I try to describe to friends that there are dealers like you on eBay...they don't believe me... you've been so CANADIAN!!!!
you will get referalls notheless. thanks so much, and please use my quotes as refernece. You deserve them. Kimberley"

And our eBay feedback, also on 4/19/06:

"b/f product rcd... THIS SELLER SO GOOD, +++CANADIAN FRIENDLY! and all other +++"

Now I am not the one who likes to tout my accolades much, but this is what it is all about: serving your clients to the best of your abilities, and making them happy with your products and services. I cannot control weather or not the product I sell will be quite what they want: as I can never really tell EXACTLY what someone has in mind. But I can ALWAYS provide the best service possible. If I treat people the same way that I would want to be treated (with respect & understanding), then I know that I should do well. I expect good service when I am the consumer, and I want my clients all to feel they are important, and that we here at Black Cat Enterprises care for their satisfaction.

We would like to thank the many clients and customers that we have had the honor to serve. We have learned so much from each of you. We will continue to strive for perfection in what we do, and to give the best service to all who we serve: both existing clients and customers, as well as our future clients and customers.

Successfully Yours,

John A. Shachter
President & CEO
Black Cat Enterprises